Terms of Service
These Terms of Service govern your use of RelyShield services, the Website, ordering and payment procedures, limitations of liability and other related provisions. By ordering any service or using the Website you confirm that you have read, understood and agree to these Terms.
1. Service provider
Service provider: Stanislovas Kalašnikovas (sole proprietor under Lithuanian law)
Business ID: 1436981
Email: info@relyshield.com
Trademark: RelyShield
Website: relyshield.com
2. Definitions
- “Website” – relyshield.com, including all subpages, client portal, forms, tools and APIs.
- “Client” / “You” – any natural or legal person ordering Services or using the Website.
- “Services” – account recovery, account security setup, consultations, breach monitoring, self-guided security guides, subscription plans and any other services described on the Website.
- “Platforms” – third-party services whose accounts may be related to the Services (e.g. Meta/Facebook/Instagram, Google/Gmail, Apple, Microsoft, TikTok, X/Twitter and others).
- “Subscription” – recurring payment for a membership plan that provides benefits such as priority, discounts, included services and monitoring.
- “Service Provider” / “We” – Stanislovas Kalašnikovas, operating as RelyShield.
- “Automated System” – software tools, scripts and AI services used by the Service Provider to deliver services more efficiently.
3. Acceptance and eligibility
By accessing the Website, creating an account, or ordering any Service, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and Cookie Policy.
You must be at least 16 years old to use our Services. By using the Services, you represent that you meet this age requirement.
These Terms are provided in multiple languages. In case of conflict between translations, the English version prevails unless mandatory local law provides otherwise.
4. Independence from Platforms
RelyShield is not an employee, representative, official partner, reseller or agent of Meta (Facebook, Instagram), Google (Gmail, YouTube), Apple, Microsoft, TikTok, X/Twitter or any other Platform. We are an independent service provider.
Service outcomes depend entirely on Platform procedures, internal policies, automated review systems, and decisions that the Service Provider does not control and cannot influence beyond submitting legitimate requests on the Client's behalf.
5. Service description
Assistance when the Client has lost access to accounts (hacked, taken over, blocked, restricted, disabled), including Facebook, Instagram, Gmail, Business Manager, ad accounts and business pages. We take reasonable professional actions and submit legitimate recovery requests to Platforms on your behalf. Recovery is not guaranteed – see Section 6.
Comprehensive account security configuration: two-factor authentication (2FA), backup codes, recovery email/phone, trusted contacts, session review, connected apps audit, privacy settings and other protective measures. Performed remotely with the Client's cooperation and authorisation.
Professional consultations on account security, incident diagnosis, action planning, risk assessment and general digital security guidance. Consultations are provided in writing via the channel chosen during booking (email, chat or messaging). The result is professional recommendations and analysis – not guaranteed Platform decisions.
Automated email and password breach monitoring using third-party data sources (Have I Been Pwned). Monitoring limits depend on the active subscription plan. Data accuracy depends on third-party providers – we do not guarantee completeness or timeliness of breach data.
An interactive step-by-step guide that helps the Client independently secure their accounts. This is a self-service tool – the Service Provider does not perform the actions on your behalf. Availability may depend on the subscription plan.
Monthly membership plans providing benefits such as priority service, discounts, included services (consultations, security setup, recovery), breach monitoring, loyalty rewards and other features as described in the plan details at the time of purchase.
We do not: hack accounts, circumvent platform security, forge documents, access accounts without authorisation, or perform any unlawful actions. If there is reasonable suspicion that services are requested for unlawful purposes, we will refuse to provide them.
6. No guarantee of results
The Client understands and explicitly agrees that the Service Provider does not and cannot guarantee any specific outcome, including but not limited to: account recovery, account unblocking, restriction removal, ad account restoration, Platform decisions in the Client's favour, or any particular response from any Platform.
The essence of our Services is professional effort, expertise, time spent, analysis performed and actions taken on behalf of the Client. Payment is for this effort – not for a guaranteed result. This applies even if the Platform ultimately denies the request, fails to respond, or makes a decision unfavourable to the Client.
Factors outside our control that may affect outcomes include: Platform internal policies and automated systems, prior Client actions or violations, third-party attacks, identity verification requirements, processing delays, Platform outages, and changes to Platform policies.
By ordering any Service, you acknowledge that you have read and understood this section and accept that payment is due regardless of the outcome.
7. Automated tools and AI
The Service Provider uses automated tools, including artificial intelligence (AI) services, to deliver services more efficiently. These tools may prepare and submit appeal forms, generate support messages, analyse case information, create action logs and perform other service-related tasks. The use of these tools is at the Service Provider's discretion.
AI-generated content (e.g. support messages) is reviewed and used as part of the professional service. The Service Provider is not responsible for how Platforms interpret or respond to any communications, whether generated manually or with AI assistance.
8. User obligations and representations
- You confirm that you are the lawful owner of the account(s) for which you are requesting services, or that you have documented legal authorisation to act on behalf of the owner.
- You will provide accurate, complete and truthful information. Providing false or fraudulent information is grounds for immediate service termination without refund.
- You will perform in a timely manner any actions that Platforms or the Service Provider may require (identity verification, document submission, password changes, security confirmations).
- You understand that prior Platform violations, suspicious activity, delays in your response, or inaccurate information may significantly reduce the likelihood of a successful outcome.
- You will not use the Services for any unlawful purpose, including attempting to gain access to accounts that are not yours.
- You are solely responsible for securing your accounts after service completion, including changing passwords, enabling 2FA and storing recovery codes.
- You will not hold the Service Provider responsible for consequences arising from your failure to follow security recommendations provided during or after the service.
- You acknowledge that you have read and understood the “No guarantee of results” section (Section 6) before placing your order.
9. Account credentials and security
Some services (especially security setup) may require temporary access to your accounts. You may voluntarily provide login credentials, 2FA codes or session access. You understand that sharing credentials is sensitive and assume responsibility for the decision to share them.
By ordering a service, you authorise the Service Provider to perform necessary actions within your account(s) to the extent agreed – including changing security settings, disconnecting sessions, enabling 2FA, reviewing recovery options and submitting Platform forms.
After service completion: you must immediately change your password, review active sessions and revoke any temporary access granted. The Service Provider is not liable for security incidents that occur after service delivery due to the Client's failure to change credentials.
10. Pricing and payment
The price applicable to your order is the price clearly displayed at the time of order and payment. Prices may change at any time, but changes do not apply retroactively to already-paid orders.
All payments are processed through Stripe, Inc. Stripe may apply additional verification or fraud checks. The Service Provider may require payment before starting work.
- Subscription payments are charged automatically according to the chosen billing period until cancelled by the Client.
- If a payment fails, access to subscription benefits may be suspended until payment is updated.
- All prices are displayed inclusive of applicable taxes unless stated otherwise.
11. Refund and withdrawal policy
Because our services involve professional analysis, real actions and time investment, no refunds are provided for services that have been started or delivered, regardless of the outcome. Payment is for professional effort, not guaranteed results (see Section 6).
All services begin immediately or as soon as technically possible after payment: account recovery cases are assigned and work begins automatically, subscriptions activate instantly, security guides become accessible immediately, and consultations are scheduled within the earliest available timeframe. By completing your purchase, you expressly consent to immediate service commencement and acknowledge that this may affect your withdrawal rights.
If you are a consumer within the EU/EEA, you may have a 14-day right of withdrawal from distance contracts. However, because services begin immediately with your express consent, this right is limited once service provision has started. For services fully delivered before the 14-day period expires (e.g. instant digital access), the withdrawal right is extinguished upon full delivery with your prior express consent.
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period – you retain access to plan benefits until then. Already-paid fees for the current period are not refunded.
12. Chargeback and payment disputes
If you initiate a chargeback or payment dispute with your bank, the Service Provider reserves the right to: (a) immediately suspend all active services and subscription benefits, (b) provide evidence of service delivery to the payment processor, and (c) pursue recovery of the disputed amount plus any processing fees incurred.
Before filing a chargeback, please contact us at info@relyshield.com. Fraudulent chargebacks may result in account termination and legal action.
13. Subscription terms and fair use
Subscription plans provide benefits as described in the plan details at the time of purchase:
- Priority: expedited processing of service requests. No specific timeframe is guaranteed unless the plan expressly states otherwise.
- Included services: certain services may be included with usage limits per period. Unused allocations do not carry over.
- Discounts and loyalty: plan-specific discounts and loyalty rewards. Discounts are not redeemable for cash.
- Fair use: abuse of plan benefits (abnormally high request volume, systematic misuse) may result in service limitation or subscription termination.
14. Limitation of liability
To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, consequential, special or punitive damages, including: lost profits, lost revenue, lost data, business interruption, reputational damage, or emotional distress arising from: (i) Platform decisions or inactions; (ii) third-party actions; (iii) inaccurate information provided by the Client; (iv) Client's failure to cooperate; (v) technical failures or outages; (vi) force majeure events.
Maximum liability cap: the Service Provider's total aggregate liability for direct damages shall not exceed the amount actually paid by the Client for the specific service giving rise to the claim during the 12 months preceding the event.
Platform-related disclaimer: Platforms may restrict, disable or permanently remove accounts for reasons outside the Service Provider's control. The Service Provider accepts no liability for Platform actions, even if they occur during or after service delivery.
Nothing in these Terms excludes liability that cannot be excluded under applicable mandatory law, including liability for intentional misconduct or gross negligence.
15. Indemnification
You agree to indemnify, defend and hold harmless the Service Provider from any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) false or fraudulent information you provided; (c) your misuse of the Services; (d) your violation of any law or third-party rights; (e) any dispute between you and a Platform.
This indemnification obligation survives termination of these Terms and completion of any service.
16. Prohibited use
- Attempting to recover or access accounts that you do not own and for which you have no legal authorisation.
- Providing forged documents, false identity information, or fraudulent evidence.
- Using Services for fraud, extortion, harassment, blackmail, stalking or any other unlawful purpose.
- Attempting to compromise Website security, disrupt system operation, reverse-engineer tools, or abuse forms and APIs.
- Reselling, redistributing or commercially exploiting the Services without written permission.
Upon detecting prohibited activity, the Service Provider may immediately refuse or terminate services without refund and report the activity to law enforcement if warranted.
17. Confidentiality
The Service Provider will keep the Client's information confidential and will not disclose it to third parties, except: (i) as necessary for service provision (e.g. submitting Platform forms on your behalf); (ii) to service providers under data processing agreements; (iii) as required by law or court order; (iv) as necessary for payment processing, accounting or legal obligations.
18. Intellectual property
All Website content, design, logos, methodologies, tools, guides and software are the intellectual property of the Service Provider. Copying, distributing, reverse-engineering or commercial use without written permission is prohibited. Subscription access does not transfer any intellectual property rights.
19. Personal data and cookies
Personal data is processed according to our Privacy Policy and Cookie Policy. By ordering Services, you confirm that you provide only data you are legally entitled to share.
20. Suspension and termination
The Service Provider may refuse, suspend or terminate services if: (i) the Client does not provide necessary information; (ii) the Client violates these Terms; (iii) there is reasonable suspicion of unlawful activity; (iv) the Client behaves abusively or makes threats; (v) payment is not made as agreed; (vi) continued service would expose the Service Provider to legal or reputational risk. No refund is due for work already performed.
21. Force majeure
The Service Provider is not liable for delays or failures due to circumstances beyond reasonable control, including: Platform outages or policy changes, cyber attacks, infrastructure failures, natural disasters, pandemics, government actions, war, sanctions, or changes in applicable law.
22. Changes to these Terms
We may update these Terms when our services, legal requirements or business operations change. The latest version is always available on the Website. Continued use of Services after changes constitutes acceptance. For material changes, we will provide reasonable notice via website banner or email.
23. Applicable law and dispute resolution
These Terms are governed by the laws of the Republic of Lithuania. If you are a consumer and your country's mandatory consumer protection rules provide additional rights, those rights apply to the extent they cannot be waived.
Disputes shall first be resolved through direct negotiation. If not resolved within 30 days, the dispute may be submitted to the competent courts of Lithuania, unless mandatory law provides for a different jurisdiction. EU consumers may also contact the State Consumer Rights Protection Authority of Lithuania or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
24. Severability
If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid, or if not possible, severed from these Terms. The remaining provisions continue in full force and effect.
25. Contact
- Service provider: Stanislovas Kalašnikovas (sole proprietor)
- Email: info@relyshield.com
- Website: relyshield.com